Manager Training Manual

Ritual Hotel · Spa · Restaurant

Download PDF

LOGGING IN

Navigate to ritualtexas.com and use the Staff Login link. Enter your admin credentials. The dashboard loads automatically showing today's date and the full operational overview.

THE HEADER BAR

Top-right contains three links: Staff (staff-facing dashboard), View Site (public website), and Logout. Always log out when leaving a shared device.

QUICK ACTION TILES

Two large buttons at the very top:

• TODAY'S ITINERARIES (Brown): Print-ready guest briefing for every arrival today — room, spa appointments, special requests, and a pre-written SMS welcome text. Review before 10 AM and text guests 2-3 hours before their expected arrival.

• SQUARE INVOICES (Green): Invoice Generator for custom Square invoices — group bookings, catering deposits, custom packages, anything outside the standard booking flow.

THE DAY IN 60 SECONDS PANEL

Real-time snapshot of everything happening today. Scan every morning at open and again at 3 PM:

• CONCIERGE INBOX: Unread guest inquiries. Highlighted border = respond immediately. Target: 2-hour response time.

• HOTEL TODAY (Arrivals / Departures / In-House): Three live numbers from Cloudbeds.

• SPA TODAY: Appointments today + gap count. Gaps = revenue opportunity. The count syncs live from SimplyBook.me each time the dashboard loads. A manual refresh button (↻) appears next to the count — if the number looks off, click it before troubleshooting.

• HOUSEKEEPING: Open tasks + flagged issues. Resolve before checking guests out of those rooms.

• TOAST (Restaurant): Today's net restaurant sales from Toast POS.

• RESTAURANT LEADS: Pending reservations and event inquiries needing confirmation.

• INTAKE FOLLOW-UPS: Warm leads from website inquiries not yet converted to bookings.

HOTEL TODAY PANEL & RESTAURANT WEEK PANEL

Live widgets below the 60-second panel. Hotel Today: arrivals/departures/in-house in card format, ideal for front desk handoffs. Restaurant Week: current week's sales trend from Toast — spot slow nights ahead.

NAVIGATION GRID

Color-coded tiles by department:

• ROOMS & STAYS (Brown): Rooms · Packages · Housekeeping Setup

• SPA & WELLNESS (Green): Treatments

• RESTAURANT (Blush): Restaurant · Catering

• CRM & MARKETING (Green): Master CRM

• CONTENT & SETTINGS (Tan): Knowledge Base · Image Library · Media · Staff Controls · Admin Files · Training Manual

• DATA MANAGEMENT (Gray): All import tools + Square Archive

Pro Tips

"Scan the Day in 60 Seconds panel every morning and again at 3 PM — it tells you where to focus before anything else."